We at Adchem value our customers and take great pride in assuring that their privacy is maintained. With electronic mail, Internet, and other online resources growing exponentially, it is important that we maintain an environment where our customers feel comfortable that the information they provide us is secure. We believe every customer should be able to conduct business with us without having their confidential information used for unrelated purposes.
At Adchem, we respect your privacy. We do collect information from you, but it is our policy and priority to ensure that all confidential information remains private and secure. To protect your privacy, Adchem provides a privacy notice and/or a link to this Privacy Policy on all pages that ask for confidential information.
This document provides guidelines that Adchem uses to ensure proper handling of all customer information.
COLLECTION OF INFORMATION
As part of its normal business activities, Adchem collects certain pieces of information from its clients and Website visitors. All the information we collect is submitted freely by the user in ways that clearly state their purpose and require a submit action. Adchem does not use, and does not plan to use, concealed information retrieval tools such as Internet cookies or other techniques.
We ask for information only to the extent such information is necessary or appropriate to perform certain functions or activities (such as a request for product literature or an online order). Your participation in these activities is completely voluntary. You may update your information with us any time by email or regular mail.
Adchem Corporation's customer information is collected when customers:
Call the Adchem office. When customers call the customer service, we might ask for their names, address, phone number, and other customer profile information that helps us better serve their needs in the future. This information helps facilitate communication with our customers by allowing us to quickly and efficiently identify the customer.
Placing orders. Certain information must be supplied to us to place orders such as your name, company name, shipping address, email address, user name and certain financial information (e.g., credit card number, expiration date). This information is used for billing and collection purposes. The contact information may also be used in connection with certain marketing activities such as a promotion or new product announcements.
Requests for product literature. In many cases, we offer additional information about the products and services described on our website, emails or technical literatures. To receive this information by mail, we need you to supply us with certain contact information such as your name, mailing address, phone number and email address.
Response to various marketing campaigns (i.e., advertisements, business reply cards, offers, etc.). This customer information collected is completely voluntary. In most cases, customers are given a choice to have their names removed.
Contests, promotions and Surveys. When you enter a contest, Survey or other promotional event, we may ask for your name, address, telephone number and e-mail address. This information is used to administer the contest, Survey and notify winners.
Visit to the Adchem Web site (www.adchem.com). Customers that visit our site can preview product information and download technical bulletins and other materials. Customers might be asked to respond to survey questionnaires or to register to receive future mailings and product updates. Customers might also be asked to provide customer information before downloading Adchem electronic materials.
Visit to Adchem partner sites. Users that visit our partner sites such as with GlobalSpec (www.globalspec.com) may have their contact information and site activity forwarded to us. Customers that visit our site can preview product information and download technical bulletins and other materials. Adchem may ask further information from them in order to respond to their requests effectively.
Personal profiles. Users to our website may wish to register with us in order to receive more personalized content and/or participate in certain activities such as setting up a project folder. Our profile registration process requires you to supply us with your name, address, email address, a user name and password, and certain information regarding your interest in our products and/or your project
TYPES OF INFORMATION
The customer information we collect allows us to better understand our customers and their product and service preferences. Customer profiles help us develop products and programs that meet our customers' needs. The typical customer profile information collected is: name and postal address, phone or fax number, job title, name of company, email address, product usage and applications. We may also gather navigational information from our website such as data revealing customers' preferences or the choices they make among the range of products, services, or sites.
USE OF THE INFORMATION
The information collected is used internally for assisting in the demographic targeting of our content. Additional uses of the information collected include notifications via email of new features, additions and offers available on or through the site. By accepting registration to our website, you agree to receive emails from the company from time to time. We do not send unsolicited email (Spam).
We will not share your information with third parties, except for our business partners or other entities performing a service or activity that you have requested.
Adchem may disclose information you have provided to us if we have a good faith belief that such disclosure is necessary to (1) comply with the law or with legal process served on the Company; or (2) protect and defend the rights or property of Adchem.
If we gather demographic information from you, we will not share that information in a manner that identifies you as an individual with any other entity, unless we let you know that at the time of collection. When we share demographic information with third parties, we will give them aggregate information only.
Customer information may be used for various research projects aimed to better understand Adchem products customer preferences. The data may be used to evaluate customer reactions to content, products, and services offered online. It may also include using the customer's name and address for direct mail or other customer communication methods.
On occasion, we may also disclose names and information collected with approved firms that conduct market research for Adchem or to companies that do joint promotional activities with Adchem. Those customers who have requested removal of their name and customer information should not be contacted.
SECURITY OF INFORMATION
Adchem has implemented security measures to ensure against the loss, misuse, alteration or unauthorized disclosure of any information collected and maintained by us. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet.
Certain information supplied by you to our website may be password-protected, and you should take appropriate measures to protect the secrecy of your password. If you use a computer in a public place or share a computer with others, remember to sign out and close your browser window when you finish accessing our website in order to prevent others from accessing your personal information. You are solely responsible for the control and use of each password you create.
LINKS TO OTHER SITES
Our website and other electronic content may contain links to other sites (i.e. GlobalSpec.com). Please be aware that Adchem is not responsible for the privacy practices of such other sites. Adchem encourages our users to be aware when connected to other websites to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Statement applies solely to information collected by us. Additionally, the existence of any external link does not suggest that we are endorsing the linked company or its products or services.
OPT-OUT PROCESS
We believe our customers should have the right to decline disclosure of personal information that is collected on our databases. The records for those individuals who request that their personal information not be used for future mailings or phone calls will be marked in our database so that their names will be excluded from any contact in the future.
If at any time you wish to stop receiving communications from us, you may send your request by the following methods:
1. Writing Adchem with the request to:
Adchem Corporation
1852 Old Country Road
Riverhead, NY 11901
2. Calling Adchem Customer Service at (631) 727-6000 ext. 270, 271, 272
3. Faxing Adchem Corporation Office at (631) 727-0164
SPECIAL NOTE ABOUT CHILDREN
Our website and other information systems are not intended for use by children under the age of 13. Adchem does not intend to collect any personal information or data from individuals that identify themselves as children under the age of 13.
If Adchem becomes aware that information from a child under the age of 13 has been submitted, we will respond to the inquiry, and, when appropriate, remove all personally identifiable information concerning that child from our records. That information will not be used for any other purpose, nor will it be disclosed to any other parties. If a parent believes that his or her child has submitted personal information to us, you are encouraged to contact us via email or regular mail to the address indicated.
CHANGES TO OUR POLICY
Adchem will notify you of changes to this Privacy Statement by posting it on our website at www.adchem.com.